The Edwardian Flat Top Door Surround

We use a carrier to deliver most of our products (excluding Large & Extra Large Cheltenhams) – we will always contact you to arrange the delivery prior to shipping as the carrier’s terms and conditions must be adhered to. Please find a copy of these below.

Deliveries Monday to Friday
All Day Delivery

This is between the hours of 8.00am until 5.30pm.

 Please note the chosen service as above is a scheduled delivery slot. Our carrier can not provide a timed delivery service.

Please be advised delivery vehicles are 7.5ton so therefore if access is an issue, we MUST be informed prior to delivery date being arranged otherwise if delivery fails due to access issues you will be charged for re-delivery.

If no-one is at the delivery address to accept the goods and a re-delivery needs to be arranged you will be charged for the re-delivery.

All boxes must be opened and checked for any damage before being signed for. If the delivery is after 5pm then damage needs to be reported to APC Ltd before 10.00am on the next working day. 

Goods must be opened and checked for any damage whilst the driver is present – if damage is found the goods MUST be refused with the driver.

Please note: NO CLAIM FOR DAMAGES CAN BE MADE IF GOODS ARE SIGNED FOR AND ARE LATER FOUND TO BE DAMAGED.

Also please note, on the day of delivery it is not possible to call prior to the delivery.

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Returns Policy

We accept returns on standard products only within 30 days of receipt providing the goods are in their original unfitted good condition, there would be a 20% restocking fee of the product incurred and you would be required to return the goods to our premises yourself. Goods must be found to be in their good original unfitted condition in order to credit the full item amount and the restocking fee must be paid prior to return. Original carriage and returns fees will NOT be refunded. Returns apply to standard products only - please contact us prior to arranging a return to confirm.